Support

LuciFind™ is easy to install, operate and maintain. However, if you do find you need assistance with LuciFind™, there are several support option available. Any of these support channels can also be used to request features specific to your organisation's requirements.

Discussion Forum

The LWWCM Discussion Forum can be used for technical support, feature requests and to share information with other users of LuciFind™. As a LuciFind™ Trial or Registered user, you will automatically be provided with access to this section of the Forum. It is also a great way for users trialling the software, to post any queries they may have about the software. We try to answer any queries posted on the forum as quickly as possible.

KnowledgeBase

The KnowledgeBase is a technical repository of questions and answers frequently asked by users. This is the first place you should look if you need some technical information. This is available to all users of LuciFind™, including users evaluating the software.

Coming soon.

E-mail

This should only be used by registered users when the information can not be provided using the above avenues. All email support requests are seen as extremely important, however, they will be processed in order they are received. Any support requests may form the basis of the Technical KnowledgeBase.

Professional Services

Both on-site and off-site consulting services are available for LuciFind™. Theses can assist in providing solutions to your search challenges. Contact us directly for a quote for services.

Telephone Support

Telephone support is available, however, it is often easier to use the e-mail support channel for information gathering and technical resolution. For contact details please refer to the Contact Us section of this website.